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The purpose of this assignment is to align proper service system applications to certain industries. You will also analyze and evaluate a company’s customer service strengths and challenges.

Select a company you are familiar with, such as your own employer or a public company that you know you can find customer service data on.

Identify the type(s) of service system used in the company or a certain part of the company.

Write a 350- to 525-word summary that outlines and highlights the queuing system strengths and weaknesses. Include your calculations and charts.

Choose a service system from this assignment that you will implement in the Supply Chain Template assignment in Week 6.

Calculate the queue and compare the queue (simple) to another similar queue (priority) using a different queuing method. Refer to your text, Chapter 16.2-4.

Cite references to support your assignment.

Format your citations according to APA guidelines.

Submit your assignment.
 

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